Terms Of Use

Terms and Conditions: Governing Use of Flash Cabs Booking Services

  • Tariffs and Special Packages rates might differ during the festive season (except for Schools/Colleges and Offices/Companies package).
  • Schools/Colleges and Offices/Companies doesn’t include the services on Sundays and Public Holidays. Extra charges at per km. rate applicable in such events.
  • Advance payments has to be made for School/College, Office/Companies and Outstation packages.
  • Our cabs strictly follow “No Smoking/Drinking” policy. No passenger(s) would be entertained in drunken case.
  • GST amount @ 5.00% shall be charged extra over the total bill amount.
  • Customer will have to pay additional charges (if applicable) for Toll tax, Road tax, Parking charges, Waiting charges and any other such charges.
  1. The customer shall pay the taxi fare (as displayed in the meter), parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the taxi services. The toll charges will be payable by customer as applicable, only when the customer is travelling in Flash cabs & crosses the toll post.
  2. All bookings made will attract an additional 'Convenience Charge'.
    Convenience charge will be charged in addition to your fare charge & it will get added automatically in your bill.
  3. The Customer agrees and acknowledges that the use of the services offered by Flash Cabs is at the sole risk of the Customer and that Flash Cabs disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law.

    Without prejudice to the above, Flash Cabs makes no representation or warranty that:
    1. The service will meet your requirements;
    2. The service will be uninterrupted, timely, secure, or error-free.
  4. Flash Cabs shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of taxi service offered by Flash Cabs or due to the failure of Flash Cabs to provide services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Flash Cabs or any person or any organization involved in the above mentioned systems. 

    Without prejudice to the above, Flash Cabs shall not be liable for any direct or indirect loss or damage which may be suffered by the Customer as a result of any failure by Flash Cabs to provide a taxi to the Customer within any stipulated time even if Flash Cabs has agreed to so provide the taxi or even if the Customer has advised Flash Cabs of the possibility that any such loss or damage would result if the taxi is not provided at all or within the stipulated time.
  5. The Customer shall indemnify Flash Cabs from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnify basis) claims, demands, actions and proceedings which Flash Cabs may incur or sustain directly or indirectly from or by any reason of or in relation to the use or purposed use of the Services by the Customer and shall pay such sums on demand.
  6. Flash Cabs is hereby authorized to use the location based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a taxi booking. The location based information will be used only to facilitate and improve the probability of locating a taxi for the Customer.
  7. Flash Cabs shall be entitled to disclose to all companies within the Shivkripa Tours & Hospitality Pvt. Ltd. or any of its authorized chauffeurs or any government body as so required by the law or by directive or request from such government body or any third party, the particulars of the Customer in the possession of Flash Cabs, in its absolute discretion, deems fit or if it considers it in its interests to do so.
  8. Flash Cabs shall be entitled at any time without giving any reason or prior notice to terminate the booking of taxis done by the Customer.
  9. Flash Cabs encourages all its customers to take full responsibility of his/her items. In case of lost items inside the Flash Cabs during the journey, Flash Cabs will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same.
  10. If the Customer leaves any goods in the taxi or has any complaint in respect of the services or the use of the taxi, the Customer has to inform Flash Cabs of the same in writing within 24hours of using the taxi or the services of Flash Cabs.
  11. The courts of Lucknow, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the services offered by Flash Cabs or the agreement or arrangement between Flash Cabs and the Customer.
  12. Flash Cabs shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Flash's website at www.flashcabs.com. or on the date that Flash Cabs may indicate that such addition, variation or amendment is to come into effect.
  13. All the calls made to our call center are recorded by us for quality and training purposes.
  14. All vehicles registered with Shivkripa Tours & Hospitality Pvt. Ltd. are continuously tracked using GPS for security reasons only.
  15. Shivkripa Tours & Hospitality Pvt. Ltd. does not warrant that this site, its servers, or e-mail sent from Flash Cabs are free of viruses or other harmful components. Flash Cabs will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.